Return & Refund Policy

Last Updated: 01/10/2024

At Sannai Technology, customer satisfaction is important to us. If you are not satisfied with your purchase of mobile accessories or gadgets, you may request a return or refund under the following conditions.

1. Return Eligibility

• Products can be returned within 3 days of delivery.

• Items must be unused, in original packaging, and include all accessories.

• Items marked as non-returnable, clearance, or final sale are not eligible for return.

• Returns requested after 3 days may not be accepted.

2. Return Process

• Contact our support team with your order number and reason for return.

• If approved, you will receive return instructions.

• Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product:

• Notify us within 3 days of delivery.

• Provide photos or proof of the issue.

• We will arrange a replacement or full refund at no extra cost.

4. Refund Policy

• Refunds are processed to the original payment method within 7–10 business days after inspection of the returned item.

• Shipping charges are non-refundable unless the return is due to our error.

• Partial refunds may be issued if the product is returned damaged, used, or missing accessories.

5. Exchanges

For product exchanges, customers should return the original item and place a new order for the replacement product.

6. Non-Returnable Items

The following items are generally not eligible for return:

• Used or damaged products caused by misuse

• Customized or special-order items

• Products marked as final sale or clearance

7. Contact Us

Sannai Technology
Email: support@sannaitechnology.com
Phone: +88 XXXXXXXXXX